Troubleshooting Device Syncing Issues

If you're experiencing issues syncing your health monitoring device with the FurBit app, don't worry! Here are some common problems and their solutions:

• Device Not Found: Ensure that your health monitoring device is turned on and in pairing mode. Check that Bluetooth is enabled on your smartphone.
• Connection Timeout: If the app times out while trying to connect, try restarting both the app and your device. Make sure you are within a close range of the device.
• App Crashes During Sync: If the app crashes while syncing, ensure that you have the latest version of the FurBit app. Update it from your app store if necessary.
• Inconsistent Data: If the data appears to be inconsistent, try resetting the device and re-syncing it with the app. Ensure that your device is fully charged.

If you continue to experience syncing issues after trying these solutions, please contact our support team for further assistance.